7u799 Privacy Policy

1 Introduction and Scope

7u799 ("we", "our", "platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy explains how we collect, process, store, and protect the personal information of users of our website 7u799.cam.

This privacy policy applies to all activities related to visiting our website, registering an account, financial transactions, playing games, and customer service. By using our services, you agree to the terms of this policy.

We comply with applicable data protection laws and regulations and give your privacy the highest importance. You may contact us with any questions.

2 Types of Collected Information

7u799 may collect the following types of information:

2.1 Personal Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Current address
• Email address and mobile number

2.2 Financial and Payment Information

• bKash, Nagad, or Rocket mobile banking account numbers
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history
• Visa or Mastercard card details (where applicable)

2.3 Usage and Technical Information

• IP address and device identifier
• Browser type and operating system
• Site visit times and navigation history
• Cookie and session data
• Gaming activity and betting history

2.4 Communication Information

• Messages sent via live chat
• Complaints or requests submitted by email
• Records of contact with customer service

3 Methods of Collection

7u799 collects information in the following ways:

• Information provided directly: You provide information yourself when you open an account, fill out a form, or contact us.
• Automatic collection: Some information is collected automatically through cookies, log files, and similar technologies when you visit our site.
• From third parties: Information received through payment processors or identity verification agencies, collected only with your consent.
• Transaction data: Every deposit or withdrawal transaction is automatically recorded.

4 Purpose of Using Information

Your collected information is used for the following legitimate purposes:

4.1 Account Management and Service Delivery

Personal information is essential for creating, verifying, and managing your 7u799 account. Without it, we cannot process gaming services, bonuses, or payments for you.

4.2 Identity Verification and Legal Compliance

We verify identity to prevent fraud and money laundering and to follow Know Your Customer (KYC) policy. This is part of our legal obligation.

4.3 Financial Transaction Processing

Relevant financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.

4.4 Customer Service Improvement

Information is used to improve your experience, resolve issues, and provide 24/7 live chat support.

4.5 Responsible Gaming

Information is analysed to monitor gaming behaviour patterns and ensure responsible gaming, including setting limits or intervening where necessary.

4.6 Marketing and Communication

With your consent, you may be informed of relevant promotional offers, new games, or service updates by email. This consent can be withdrawn at any time.

5 Cookie Policy

7u799 uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security; the site will not function properly without them.
• Functionality cookies: Used to remember language preferences and user settings.
• Analytics cookies: Help improve the service by analysing patterns of site usage.

You can control cookies through your browser settings. However, disabling essential cookies may affect some features of the site.

6 Information Sharing and Disclosure

7u799 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to process deposits and withdrawals.
• Identity verification services: Information may be shared with authorised verification agencies to complete KYC.
• Legal obligations: Information may be disclosed under court orders, lawful requests from government agencies, or applicable law.
• Fraud prevention: Information may be provided to relevant authorities to prevent fraud or illegal activity.
• Technology partners: Trusted technology partners who manage site security and infrastructure have access to limited information solely for the purpose of providing services.

All third-party partners are contractually bound to uphold our privacy standards.

7 Data Security Measures

7u799 adopts industry-standard technical and organisational measures to protect your information:

• SSL encryption: All data transferred between your device and our servers is protected by 256-bit SSL encryption.
• Data encryption: Stored sensitive information is kept in an encrypted state.
• Access control: Only authorised staff can access information on a need-to-know basis.
• Regular security audits: Our systems undergo regular security testing.
• Firewall and intrusion detection: Advanced firewalls and monitoring systems are active to prevent unauthorised access.

Even so, no online system is completely secure. Should any security breach occur, we will notify affected users as quickly as possible.

8 Data Retention Period

We retain your information only for as long as it is necessary:

• Active account: For the entire duration that the account remains active.
• Closed account: For as long as required to meet legal and regulatory obligations after the account is closed.
• Financial records: Transaction-related information is retained for the period required by law.
• Communication records: Customer service communications are retained for a reasonable period.

Once the retention period ends, information is securely deleted or anonymised.

9 Your Rights and Choices

As a user of 7u799, you have the following rights:

• Access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request restrictions on the processing of your information in certain cases.
• Opt out of marketing: A request to stop promotional communications can be made at any time.
• Data portability: The right to request your information in a standard format.

To exercise these rights, contact us at [email protected]. We will respond to all legitimate requests as quickly as possible.

10 Protection of Minors

7u799 is a platform for users aged 21 and above only. We do not intentionally collect any information from minors.

Age is verified at the time of account registration. If we learn that a minor's information has been collected by mistake, it will be deleted immediately and the relevant account will be closed.

11 International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. For any such transfer, we ensure that equivalent data protection measures are in place in the receiving country or organisation, and that an equivalent standard is maintained in protecting your information.

12 Third-Party Links

If our platform contains links to third-party websites, 7u799 is not responsible for the privacy practices of those sites. We recommend that you read the privacy policy of any external site before visiting it.

13 Policy Changes and Updates

7u799 reserves the right to update this privacy policy from time to time. When changes are made:

• The updated date on this page will be changed.
• For significant changes, a notification may be sent to your registered email.
• If you continue using the platform after the changes, you will be considered to have agreed to the new policy.

It is therefore recommended that you review this page regularly.

14 Complaint Resolution

If you have any complaint about our data protection practices, please contact us directly first. We take all complaints seriously and aim to resolve them as quickly as possible.

Our privacy team is ready to serve you 24/7 via live chat and email.